Refund and Cancellation Policy
85 Lansdowne endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
An order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
Please contact us via email for any queries at Shop@85Lansdowne.com.
At 85 Lansdowne, you can return the products eligible for returning within 7 days of receiving them, by writing to us at Shop@85Lansdowne.com. Please refer to the applicable terms for returns from within India and from other countries.
The eligible products will be easily visible on our product page under Availability / Shipping Information.
All items cannot be returned, therefore, please check the eligibility for returns before making the purchase.
Items to be returned must not be used, worn, washed, or damaged in any way. Return items will only be accepted with their original packaging. Any item that has been damaged, soiled, or altered will not be accepted and will be sent back to the customer. No returns, refunds, or exchanges will be accepted for the following items:
- Custom-made products and products personalized to your requirement
- Products that are not eligible for return/exchange (will be specifically mentioned in product information).
Footwear will be eligible for size exchange but not returns.
In the unlikely event that you receive merchandise that is damaged, or different from the one(s) ordered, please email us a photo of the product with Order Details within 23 hours of receiving the order. Email to be sent at firstname.lastname@example.org .We will replace the product or reimburse the full invoice value as per your request.
If you are dissatisfied with the product delivered, please mail us at email@example.com within 7 days from the date of receiving the product.
For Indian Orders
85 Lansdowne will arrange a reverse pick-up from your given address (For certain locations, reverse pick-up might not be available).
Once the returns are received by us, and have cleared necessary quality checks, you can either choose to receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.100/- per item, will be applicable for all the returns.
For International Orders
Our team must receive and approve your return request. Once your request is approved, you will be asked to ship back the products to Kolkata, India. Our return address will be given to you by mail only.
Responsibility of the safety of the product(s) being returned lies with you, till we receive them. We will not be held responsible for any damage caused during the transit of the product(s) from your destination to the 85 Lansdowne return address.
Once returns are received by us and they clear quality checks, you can choose to either receive store credit or get a refund on your original credit or debit card used for the payment. A deductible re-stocking fee of Rs.1000/- will be applicable for all international returns.
Store Credits – The product value will be added to your 85 Lansdowne account as Store Credits. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive the product and validate the return.
Bank Refund – We refund the amount minus the re-stocking Charges per product in your bank account. Refunds will be done to the same mode of payment used at the time of purchase.
Refund process will only be initiated after the product(s) have been received at our warehouse and have been validated for return.
All returns are subject to the discretion of 85 Lansdowne.
The refund process will only be initiated after the product(s) have been received at our warehouse and validated for return which would take 7-10 business days.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We have made every effort to display the colors of our products that appear on 85 Lansdowne as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.